Terms & Conditions

These terms apply when you use this website or order from us. This website is run by CBE Pet Kitchen, Coimbatore, Tamil Nadu ("we", "us"). By using the website or placing an order you agree to these terms. Please read them with our Privacy, Refund & Cancellation and Shipping policies, which form part of these terms.

Who can order

You must be 18 or older and able to make a binding contract under Indian law. You order for your own dog or a dog in your care, for delivery within our delivery area.

Our food

• We cook food fresh for adult dogs to fixed, vet-approved recipes. You choose the recipes and the grams per day; the ingredients in a recipe can't be changed.
• Our grams suggestions are a starting point, not veterinary advice. If your dog has a health condition, allergies or special needs, ask your vet before switching food.
• Switch gradually from your dog's current food over 5–7 days, as described on How it Works.
• Puppies under 12 months need a vet-guided plan, so we set these up with you on WhatsApp instead of online.
• Photos on the site show our food; the look of each meal can vary slightly from day to day.

Your account

• You log in with your mobile number and a one-time code. Keep access to your phone; anyone with your code can use your account.
• Give us correct details (name, phone, address) and keep them up to date.
• We may suspend an account used for fraud, abuse of offers or Trials, or abuse of our staff.

Ordering

• You can place an order at any time. Orders paid before 9 PM can start the next day. Orders paid at or after 9 PM start the day after next.
• A Trial is available once per phone number. If you have already had one, we offer the 3-day Starter instead and show you the price before you continue.
• We confirm an order only once payment is received. We may decline or cancel an order, with a full refund, if we can't deliver to the address or can't supply it.

Prices and payment

• All prices are in Indian rupees (₹) and are shown on the site and on the Pay screen before you pay. The amount on the Pay screen is what you are charged.
• If a price or offer changes while you are checking out, we show the new price before you pay. A paid order never changes price.
• Payment is in full and in advance by UPI, card or net banking through our payment partner Razorpay, or by UPI QR code. We don't take cash on delivery and we never see your card details.
• We aren't responsible for a payment that your bank or the payment partner declines or delays; nothing is charged for a failed payment.
• Offers apply only while live, under the conditions shown with them, and can't be exchanged for cash.

Subscriptions

• Subscriptions are 15 or 30 prepaid Fresh Days. One Fresh Day is used for each delivery day, including days when nobody was available to take the food.
• Each plan includes a set number of skip requests and free skip days, shown when you choose it. Skips must be made before 9 PM the day before.
• There is no automatic payment. We send a renewal link when you have 5, 2 and 1 Fresh Days left. If you don't renew, the plan ends after the last Fresh Day.
• Recipes, grams and the delivery window stay the same during a subscription. To change them, message us on WhatsApp.

Your responsibilities

Make sure someone can take the food or choose a handover option, refrigerate the food within 2 hours, and don't resell it. We aren't responsible for food stored or served after its use-by date.

Messages

By ordering you agree to receive order, delivery and renewal messages on WhatsApp and SMS. Offers are sent only if you opt in, and you can opt out at any time.

Our content

The text, photos, recipes and design on this website belong to us. Don't copy or reuse them without our permission.

Liability

We take care with every meal. If something goes wrong because of us, our liability is limited to the amount you paid for the affected order. We aren't liable for delays caused by events outside our control, such as floods, strikes, curfews or power and network failures; in those cases we refund or reschedule the affected days. Nothing in these terms limits rights you have under the Consumer Protection Act, 2019.

Complaints

Tell us first and we'll try to sort it out quickly: Message us on WhatsApp from any page of this website. Our grievance officer and how we handle complaints are on our Contact page.

Changes and governing law

We may update these terms; the date at the top shows the latest version, and the terms in force when you paid apply to that order. These terms are governed by the laws of India, and courts in Coimbatore, Tamil Nadu have jurisdiction.