Privacy Policy

This website is run by CBE Pet Kitchen, Coimbatore, Tamil Nadu. This policy explains what personal data we collect when you use our website and order from us, why, who we share it with, and what you can ask us to do with it. We collect only what we need to cook for your dog and deliver it. By using the website you agree to this policy.

What we collect

• Your mobile number, to log you in with a one-time code and to send order messages.
• Your name and delivery address, including a map location, to deliver your food and check we serve your area.
• Your dog's profile if you add one (name, age, weight, energy, photo), to suggest grams and personalise messages. It's optional.
• Your orders, payments and deliveries, to run your plan, send receipts and handle refunds. We receive the payment status and a reference from our payment partner, never your card or bank details.
• Delivery proof: at each drop our rider records a photo, the time and the location. We keep these private and use them only to settle a dispute.
• Messages you send us on WhatsApp.
• Technical data such as your browser type and pages visited, kept in our server logs to keep the site secure and working.
• Analytics, only if you accept them: which pages are visited and which steps of ordering are completed, without your phone number or address.

How we use it

To take and deliver your orders, process payments and refunds, send order and delivery messages, answer your questions, prevent fraud and misuse of Trials and offers, meet legal and tax requirements, and improve the website. We send offers only if you opt in.

Who we share it with

We don't sell or rent your data. We share only what each service needs to do its job:

• Razorpay, our payment partner, processes payments under its own privacy policy.
• Google Firebase sends your one-time login code by SMS.
• Meta (WhatsApp) carries our order and delivery messages.
• Google Analytics and Meta Pixel receive usage data, only after you accept analytics.
• Our hosting and database providers store the data for us.

We may also share data when the law, a court or a government authority requires it.

Cookies and storage

We use a login cookie to keep you signed in and a checkout cookie to remember your plan before you log in. Your analytics choice is saved in your browser. Analytics scripts load only after you choose Accept, and you can change your choice by clearing this site's data in your browser.

How long we keep it

We keep your account and order records while your account is active and for as long as tax and accounting rules require after that (usually 8 years for payment records). Delivery photos are kept only as long as needed to settle disputes. Analytics data is kept in an anonymous form.

Your choices and rights

Under India's Digital Personal Data Protection Act, 2023 you can ask us to show you the data we hold about you, correct it, or delete it (except records we must keep by law), and you can withdraw your consent at any time. You can turn off optional WhatsApp messages in your account. Marketing messages are sent only if you opt in.

Children

Our service is for adults. We don't knowingly collect data from anyone under 18.

Security

Login codes and sessions are stored only in hashed form, our pages are served over HTTPS, and only the people who cook and deliver your food can see your order details. No system is perfectly secure, but we'll tell you promptly if a breach affects your data.

Changes

We may update this policy; the date at the top shows the latest version.

Contact and grievances

For any privacy question, request or complaint: Message us on WhatsApp from any page of this website. Our grievance officer is named on our Contact page. We acknowledge every request within 48 hours and resolve it within 30 days.