Refund & Cancellation

This website is run by CBE Pet Kitchen, Coimbatore, Tamil Nadu. We cook your dog's food fresh each morning. The cancellation and refund deadlines below depend on your first delivery date.

Cancelling an order

• Before your first delivery is cooked: cancel any time before 9 PM the day before your first delivery and we refund the full amount. You can cancel from your account or by messaging us on WhatsApp.
• After your plan has started: we can't refund days you choose not to take, because the food for each day is bought and cooked for your dog in advance.
• Subscriptions: you can skip days before 9 PM the day before, within your plan's skip allowance. Skipped days within the allowance don't use up Fresh Days; they move your end date out instead. Days skipped beyond the allowance are counted as used.
• If we cancel: if we can't deliver to your address or can't supply your order, we cancel it and refund the full amount.

When we refund you

• We missed a delivery: if a delivery doesn't reach you because of us, that day is not counted, and we refund the value of that day (and any add-ons for that day).
• Nobody was available: if our rider calls twice, waits 5 minutes and can't hand the food over, the day counts as delivered and is not refunded. Choosing a handover option (security, house help, a neighbour) helps avoid this.
• Kitchen closed: if we close the kitchen on a planned day, we tell you at least 48 hours ahead. One-time orders move that day to the next open day and subscriptions are extended by a day, so you never lose a paid day.
• Charged twice or not confirmed: if money leaves your account but your order isn't confirmed within 30 minutes, we refund it automatically and message you.
• Something wrong with the food: message us on WhatsApp the same day with a photo of the pack and its label. If the fault is ours, we refund or replace that day.

How and when refunds are paid

• We start every approved refund within 2 working days.
• Refunds go back to the original payment method. Card, UPI and net banking refunds reach your account in 5–7 working days after we start them; your bank may take longer.
• If you paid by scanning our UPI QR code, we send the refund by UPI to the account you paid from, within the same 2 working days.
• We message you on WhatsApp when a refund is issued.
• Payment is always in advance; we don't take cash on delivery.

Questions and complaints

Message us on WhatsApp from any page of this website. See our Contact page for our address and grievance officer.