Cooked fresh. Delivered at your doorstep.

CBE Pet Kitchen

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Shipping Policy

Last updated 25 October 2026

This website is run by CBE Pet Kitchen, Coimbatore, Tamil Nadu. We cook dog food fresh in our Coimbatore kitchen and deliver them ourselves. We don't ship by courier and we don't deliver outside our delivery area.

Where we deliver

We deliver inside Coimbatore city limits, in the areas listed on our Delivery Areas page. We check your pincode before you pay and your exact address again before we confirm the order. If we don't reach you yet, you can join the waitlist and we'll message you the day we start.

Delivery timeline

  • Order and pay by 9 PM and your first delivery is the next day. Orders paid at or after 9 PM start the day after that. Your first delivery is always within 2 days of payment, unless you choose a later start date or the kitchen is closed.
  • Morning delivery: between 6 AM and 9 AM, cooked early that morning.
  • Evening delivery (optional, extra charge): between 6 PM and 9 PM, cooked that afternoon.
  • One-time plans are delivered on consecutive days. Subscriptions are delivered every day until your Fresh Days are used.
  • Kitchen-closed days are greyed out when you choose a start date.

Delivery charges

One delivery a day carrying all of the day's meals is included in every plan price. The only extra is the optional separate evening delivery, which is priced at checkout before you pay.

Handover

At checkout you choose who can take the food: security, house help, family, a neighbour, "call me" (the default), or "only to me". Our rider takes a photo and notes the time and location at every drop. We use these only to settle a dispute; we don't send them to you.

If nobody is available

The rider calls twice and waits 5 minutes. If nobody can take the food, it comes back to the kitchen and that day counts as delivered, including its add-ons. See our Refund & Cancellation policy for what we refund.

Late or missed deliveries

If we're running late, we message you on WhatsApp. A delivery that arrives late on the same day counts as delivered. If we miss a day because of us, we don't count it and we refund that day.

Packaging and storage

Every pack is labelled with your dog's name, the recipe, grams, cooked date and use-by date. Refrigerate within 2 hours. Use within 24 hours, or freeze.

Questions

Message us on WhatsApp from any page of this website. See our Contact page.